Money Back Guarantee Terms & Conditions
1. Program Overview
Program name: "Naväge 30-Day Money-Back Guarantee"
Sponsor: North Star Wellness D.B.A. RhinoSystems, Inc. ("Naväge")
Effective date: June 1, 2026
Duration: This Program runs from June 1, 2026 until terminated by Naväge in accordance with Section 9 (Termination). Naväge reserves the right to modify or discontinue this Program at any time with 30 days' notice. Purchases made during any notice period are eligible for the Program.
Scope: This Program is available for qualifying purchases made on or after June 1, 2026 only. Purchases made before the Program effective date are not eligible.
2. Eligibility
2.1 Product Eligibility
This Program applies exclusively to the following Naväge products with a retail price of $100.00 USD or more:
- Naväge Nose Cleaner Starter Kit
- Naväge Multi-User Bonus Starter (CVS)
- Sam's Club Bundle (Naväge Nose Cleaner bundle)
- Costco Bundle (Naväge Nose Cleaner bundle)
- All other Naväge Nose Cleaner bundle products retailing at $100.00 USD or more
SaltPod packs, replacement parts, and accessories are not eligible for this Program. Where a bundle includes SaltPods, the refund covers the full bundle purchase price as shown on the receipt.
2.2 Purchaser Eligibility
To be eligible, the claimant must:
- Be a U.S. resident, 18 years of age or older at the time of purchase (confirmed via attestation on the claim form);
- Have purchased the eligible product from an authorized Naväge retailer or etailer, including but not limited to: Naväge.com, Amazon, Walmart, CVS, Target, and Walgreens;
- Be a U.S. resident who has purchased the product within the United States (for in-store purchases) or received delivery of the product to a United States address (for online purchases);
- Submit the claim within 30 days of the original purchase date as shown on the proof of purchase;
- Not have previously submitted a claim for a refund on the same product under this Program;
- Not have submitted, initiated, or completed a return of the same product through the original retailer or etailer simultaneously with or after submitting a claim under this Program (see Section 7 — Fraud Prevention).
Because Naväge cannot control or verify the quality of products sold by unauthorized third-party sellers, the Program does not apply to purchases made through resellers, auction sites, or any unauthorized channel — including but not limited to eBay, Facebook Marketplace, and Craigslist. Naväge cannot confirm that products purchased through these channels are authentic, properly stored, or handled in accordance with Naväge's quality standards. Third-party sellers operating on authorized platforms such as Amazon Marketplace and Walmart Marketplace are not subject to this exclusion.
2.3 Household Limit
This Program is limited to one (1) claim per household. Naväge reserves the right to reject claims that appear duplicative based on name, mailing address, email address, phone number, IP address, or any other identifying information submitted on the claim form or detected through fraud monitoring systems.
2.4 Geographic Scope
This Program is available to U.S. residents who have purchased the product within the United States (for in-store purchases) or received delivery of the product to a United States address (for online purchases), within the fifty (50) United States and the District of Columbia only. Void where prohibited by law.
3. How to Claim
3.1 Step 1 — Contact Customer Service
To request a claim form under our Program, please call 1-800-203-6400. Our team will attempt to resolve your product concerns over the phone. If we cannot resolve your issue to your satisfaction, Naväge Customer Service will direct you to our simple online claim form. Phone lines are open Monday–Friday, 8:30 AM – 5:00 PM EST. Terms and conditions apply.
The claim form URL is not publicly advertised. It is provided only by a Naväge Customer Service representative.
3.2 Step 2 — Submit the Claim Form
The consumer must complete the online claim form at navage.com/guarantee. The form requires the following information:
- First name
- Last name
- Email address
- Phone number
- Street address, city, state, postal/zip code, country
- Where the product was purchased: retailer or etailer
- Reason for refund request (select one): Did not relieve congestion; Uncomfortable to use; Device defective or not working; Too difficult to use or clean; Other
- Date of purchase (must match proof of purchase)
- Pre-tax amount paid (Naväge item only)
- Tax rate (%) (if printed on receipt/order confirmation)
- Customer Service Authorization Code (provided by the Customer Service representative during the initial call)
- Attestation: consumer confirms they have NOT initiated or completed a return of this product to any retailer or etailer
- Attestation: consumer confirms they are 18 years of age or older
- Agreement to Naväge 30-Day Money-Back Guarantee Terms & Conditions
- Proof of purchase upload — receipt must have "VOID" written on it without covering date or amount (see Section 3.3)
3.3 Proof of Purchase Requirements
The consumer must upload a photo of the original purchase receipt or order confirmation. The following requirements apply:
- The receipt or order confirmation must clearly show: (a) the product name or description; (b) the purchase date; and (c) the total amount paid, including any applicable sales tax.
- Prior to photographing the receipt, the consumer must write "VOID — REFUND CLAIMED" across the face of the receipt in black marker. The VOID notation must not cover or obscure the purchase date or the total amount paid.
- Digital receipts and order confirmation emails are acceptable as proof of purchase, provided all required information is clearly visible.
- Where a receipt includes the Naväge product among other items, the consumer must identify the Naväge product line item and enter the pre-tax amount and tax rate from the receipt directly on the claim form. The refund amount will be calculated from those figures. The consumer is not required to calculate blended tax amounts across multiple items.
4. Refund Amount
The refund amount equals the full purchase price of the eligible Naväge product as shown on the original proof of purchase, including applicable state sales tax. The refund will not include shipping charges, handling fees, or the cost of any items other than the eligible Naväge product.
Naväge absorbs all costs associated with this Program. The consumer is not required to return the eligible product to Naväge or to any retailer or etailer as a condition of receiving a refund under this Program. The consumer may retain or dispose of the product following submission and approval of the claim.
5. Refund Method & Delivery
5.1 Standard Payout: Virtual Prepaid Visa Card (All States Except California)
Approved claims will be paid via Virtual Prepaid Visa Card delivered electronically to the email address provided on the claim form within 5–7 business days of claim approval.
Upon approval, the consumer will receive an email from rewards@rewards.tremendous.com with a link to redeem the refund. The Virtual Prepaid Visa Card is issued by Sutton Bank, Member FDIC, under license from Visa U.S.A. Inc. and is subject to a monthly inactivity fee of $3.95 after twelve (12) consecutive months of non-use. Naväge is not the issuer of the Virtual Prepaid Visa Card and accepts no liability for the card's issuance, maintenance, fees, or redemption, which are handled solely by Tremendous, LLC and its issuing bank partner. Full terms governing the Virtual Prepaid Visa Card will be presented to the consumer by Tremendous, LLC in the redemption email. The consumer must review and accept those terms before the refund is issued.
5.2 California Residents
California residents will be offered the choice of receiving their refund as either a Virtual Prepaid Visa Card or via ACH direct deposit (instant bank transfer). The consumer selects their preferred payout method at the point of redemption on the Tremendous platform. The chosen payout will be delivered within 5–7 business days of claim approval.
Please note: California residents who are offered a monetary option (ACH/bank transfer) must select it within six (6) months of the payout being issued. If the monetary option is not selected within six months, only the Virtual Prepaid Visa Card option will remain available through the payout expiration date stated in the redemption notice.
For ACH direct deposits, the consumer's banking information is entered directly into the Tremendous platform. Naväge does not collect, store, or process consumer banking details. ACH terms will be presented to the consumer by Tremendous, LLC at the point of redemption. Naväge is not a party to the ACH transaction and accepts no liability for the processing of consumer banking information, which is handled solely by Tremendous, LLC.
6. Claim Review & Approval
Upon submission of the claim form, an automated support ticket will be created in Naväge's Customer Service system. A Customer Service representative will review the submission, including the proof of purchase, within 5–7 business days. Approved claims are processed for payout on a weekly basis every Friday. Claims submitted or approved after 12:00 PM ET on a Friday will be processed the following week.
Naväge reserves the right to reject claims that:
- Are submitted more than 30 days after the original purchase date;
- Do not include a valid proof of purchase meeting the requirements of Section 3.3;
- Are submitted for a product not covered by this Program;
- Are submitted from a household that has already received a refund under this Program;
- Show evidence of concurrent retailer return activity for the same product;
- Are determined by Naväge in its sole discretion to be fraudulent or submitted in bad faith.
7. Fraud Prevention
7.1 No Concurrent Retailer Returns
By submitting a claim under this Program, the consumer represents and warrants that they have not submitted, initiated, or completed a return of the same product to the original retailer or etailer (including but not limited to Amazon, Walmart, CVS, Target, Walgreens, or Naväge.com), whether before or after the date of their claim submission. Submission of a claim under this Program while simultaneously pursuing a retailer return constitutes grounds for immediate disqualification and may constitute fraud.
7.2 Fraudulent Claims
Submission of a fraudulent claim — including but not limited to: submission of an altered or fabricated proof of purchase; submission of multiple claims for the same product; submission of a claim after completing a retailer return for the same product; or submission of false information on the claim form — may result in: (a) disqualification from this Program; and (b) at its option, Naväge may pursue all available legal remedies.
7.3 Receipt Integrity
Naväge Customer Service will retain a record of each proof of purchase submitted. Receipts marked "VOID — REFUND CLAIMED" in accordance with Section 3.3 serve as the consumer's acknowledgment that the receipt has been used for a refund claim under this Program and may not be re-submitted.
8. Consumer Attestations
By submitting this claim form, I confirm that:
- I am a U.S. resident, 18 years of age or older.
- I purchased the eligible Naväge product identified above from an authorized Naväge retailer or etailer.
- The product was purchased within the United States (in-store) or delivered to a United States address (online).
- I am submitting this claim within 30 days of my original purchase date.
- I have not previously submitted a claim for a refund on this product under the Naväge 30-Day Money-Back Guarantee.
- I have not submitted, initiated, or completed a return of this product to any retailer or etailer.
- The proof of purchase I have uploaded is authentic and unaltered, except for the "VOID — REFUND CLAIMED" notation I have added as required.
- I understand that submitting false information may result in disqualification from this Program and, at Naväge's option, pursuit of all available legal remedies.
9. Termination
Naväge reserves the right to modify, suspend, or terminate this Program at any time. In the event of termination, Naväge will provide at least 30 days' prior notice to consumers via the navage.com/guarantee page. Claims submitted prior to the effective date of termination and meeting all Program requirements will be honored.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NAVÄGE'S LIABILITY UNDER THIS PROGRAM IS LIMITED TO THE REFUND AMOUNT ISSUED TO THE ELIGIBLE CLAIMANT. NAVÄGE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THIS PROGRAM BEYOND THOSE STATED IN THESE TERMS.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions.
12. Contact Information
For questions about this Program, contact Naväge Customer Service:
| Phone: | 1-800-203-6400 |
| Hours: | Monday–Friday, 8:30 AM – 5:00 PM EST |
| Program URL: | navage.com/guarantee |