We deeply regret the misunderstanding about shipping dates, and that you did not receive your order as you expected. We’d like to explain the situation, but with the express understanding that our goal is to resolve this situation to your satisfaction.
FedEx Standard Overnight orders require one business day for delivery, not counting the day we receive your order.
FedEx Standard Overnight orders that we receive before 12:00 PM Eastern Time, Monday-Friday, will be shipped the same day it is received. An order that is received after 12:00 PM Eastern Time, Monday-Friday, will be shipped the next business day.
Here is the definition of a business day used for “Overnight” delivery as described on the FedEx website: Monday–Friday, with Saturday pickup and delivery available in many areas for an additional charge.
Here are a couple of examples of how FedEx applies their definition:
Example 1, FedEx Standard Overnight: If a package is shipped FedEx Standard Overnight on Monday, it will be delivered on Tuesday.
Example 2, FedEx Standard Overnight: If a package is shipped FedEx Standard Overnight on Friday, it will be delivered on Monday.
All that said, we genuinely understand (and share) your frustration, and we sympathize. For additional assistance please call Customer Support at (800) 203-6400 or email us at support@navage.com.
