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Shipping

Shipping Options

 

FREE FAST SHIPPING to the contiguous United States for orders over $50, net of discounts, coupons, and other promotions.  For orders under $50, standard shipping rates apply.

Additional shipping options available at checkout: 

• FedEx 2Day

• FedEx Standard Overnight

• FedEx SmartPost

 

Subscribe & Save customers, please note: If your first Subscribe & Save order also includes non-subscription products and is over $50, you qualify for FREE shipping. However, future Subscribe & Save orders that are less than $50 will be charged standard shipping rates.

 


Warehouse Location

 

We ship from Brooklyn, Ohio. We regret that customer pick up is not available.


Shipping Options Cut-Off Times  

 

FedEx Home and FedEx Ground
FedEx Home orders (for shipping to residential addresses) and FedEx Ground orders (for shipping to business addresses) require three to six business days for delivery depending on the destination, not counting the day we receive your order. 

FedEx Home and FedEx Ground orders received before 10:00 AM Eastern Time, Monday-Friday, will be shipped the same business day they are received. Orders placed after 10:00 AM will be shipped the next business day. FedEx does not count the day a package is shipped as one of the three to five days required for delivery.

FedEx defines "business day" as Monday-Friday. Business day does not include Saturday, Sunday, and holidays. Saturday and Sunday delivery options are not available at this time.

FedEx Home and FedEx Ground Delivery Example:If a package is shipped FedEx Home or FedEx Ground on Friday, it will be delivered between the next Wednesday and the following Monday


FedEx 2Day

FedEx 2Day orders require two business days for delivery, not counting the day the we receive your order.

FedEx 2Day orders that we receive before 12:00 PM Eastern Time, Monday-Friday, will be shipped the same day it is received. An order that is received after 12:00 PM Eastern Time, Monday-Friday, will be shipped the next business day.

FedEx defines "business day" as Monday-Friday. Business day does not include Saturday, Sunday, and holidays. Saturday and Sunday delivery options are not available at this time. FedEx does not count the day a package is shipped as one of the two days required for delivery.

FedEx 2Day Delivery Example: If a package is shipped FedEx 2Day on Friday, it will be delivered on Tuesday


FedEx Standard Overnight

FedEx Standard Overnight orders require one business day for delivery, not counting the day we receive your order. 

FedEx Standard Overnight orders that we receive before 12:00 PM Eastern Time, Monday-Friday, will be shipped the same day it is received. An order that is received after 12:00 PM Eastern Time, Monday-Friday, will be shipped the next business day.

FedEx defines "business day" as Monday-Friday. Business day does not include Saturday, Sunday, and holidays. Saturday and Sunday delivery options are not available at this time.

Example of FedEx Standard Overnight Delivery: If a package is shipped FedEx Standard Overnight on Friday it will be delivered on Monday.  

 

 

Flat Rate FedEx SmartPost (only available to PO boxes)
FedEx SmartPost is a combination of FedEx and the US Postal Service that starts with FedEx picking up your package from us, and ends with the US Post Office delivering it to your door.


FedEx SmartPost orders require five to eight business days for delivery depending on the destination, not counting the day we receive your order. 

SmartPost orders placed received before 10:00 AM Eastern Time, Monday-Friday, will be shipped the same business day they are received. Orders placed after 10:00 AM will be shipped the next business day. 

FedEx defines "business day" as Monday-Friday. Business day does not include Saturday, Sunday, and holidays. Saturday and Sunday delivery options are not available at this time. FedEx does not count the day a package is shipped as one of the five to seven days required for delivery.

FedEx SmartPost Delivery Example: If a package is shipped FedEx SmartPost on Friday, it will be delivered between the following Friday and the following Wednesday.


Order Cancellation Policy

 

Once an order has been shipped, it cannot be cancelled. (It can be returned for a refund, but it cannot be cancelled.) 

If you need to cancel or make changes to an order before it has been shipped, contact Customer Service as quickly as possible at (800) 203-6400 or support@navage.com . Please review the shipping cut-off times above and note that most orders are shipped the same day that the order is placed, or at the latest, the next business day. 

Please also note that a delivery that is refused by a customer and returned to RhinoSystems without a Return Merchandise Authorization (RMA) is subject to a 20% restocking fee. 


Incorrect Shipping Address

 

If an order is undeliverable due to an incorrect address, the shipping company (FedEx, USPS, or UPS) will not redeliver that package for free; they require payment. You are responsible for verifying that your shipping address is correct. Incorrect addresses frequently result in delays, undeliverable packages, and additional fees. 

If you discover that the address you entered is incorrect, please contact us as soon as possible at (800) 203-6400 or support@navage.com, and we will make every effort to correct your order information. If a shipment cannot be delivered because of an incorrect or incomplete address including an incorrect zip code, missing or incorrect suite, office, or street number, etc., then you are responsible for any fees assessed by the shipping company to change the address or return and/or reship your package. 

Please be advised that shipping companies assess a fee to correct and/or redeliver a package that is submitted with incorrect address information.


Damaged or Lost Packages

 

If you receive a damaged package, or if you believe that your package has been lost, please contact us immediately at (800) 203-6400 or support@navage.com.


International Orders and Shipping

 

For delivery to Canada, please shop at navage.ca.

We do not offer shipping outside the United States and Canada. However, we are aware that some international customers use a third-party shipping company or parcel forwarding agent to arrange their purchase of Naväge. Companies such as USGoBuy.comMyUS.comShipito.comStackry.com, and Reship.com provide this service. If you decide to use such a service, you can purchase directly from navage.com and have your Naväge products shipped directly to the third-party agent with a U.S. shipping address.